Customer Focus

At SolvChem, we are committed to growing as a customer-focused company. Our goal is to build our business from the outside-in, understanding our customers’ needs first. Our unique selling proposition is “we listen, then collaborate to deliver customized solutions.”

Here are just a few ways in which we foster that level of communication and promote a customer-focused business model:

  • Through research and customer interaction, we seek to understand the needs of our customers’ end customer.
  • Our Customer Service Department follows every new customer order to completion and calls each new customer to audit whether the delivery, product, and service requirements were met
  • Internal Customer Intimacy Approach ("C.I.A.") awards are given each month to nominated employees who have shown excellent follow-through and commitment to going above and beyond a customer's needs

We welcome your comments or ideas regarding how we can better meet your requirements. Please contact us.